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                                                                                           Refund Policy

 

Thank you for shopping at Slayytion! We hope you love your anime and streetstyle wear purchase. However, if you are not entirely satisfied with your order, we're here to help. Please review our refund policy below.

 

Eligibility for Refunds

 

  • Damaged or Defective Items : We take great care in packing and shipping your orders, but if you receive damaged or defective items, please contact our customer support team within [number of days, e.g., 7 days] of receiving your order. We may ask for photographic evidence to assess the issue. Once verified, we will offer a replacement or a full refund.

 

  • Incorrect Items: If you receive an incorrect item different from what you ordered, please notify us within [number of days, e.g., 7 days] of receiving your order. We will arrange for the correct item to be sent to you or issue a full refund upon return of the incorrect item.

 

  • Order Cancellation: You may cancel your order and request a full refund within [number of hours or days, e.g., 24 hours] after placing it. After this period, your order may already be in the shipping process, and we cannot guarantee cancellation.

 

  • Size and Fit Issues: We provide detailed sizing information on our website to help you make the right choice. If, despite referring to our sizing guide, the item you ordered does not fit properly, you may return it for a refund within [number of days, e.g., 14 days] of receiving your order. Please note that return shipping costs in this case will be borne by the customer.

 

  • Change of Mind: If you change your mind about a purchase, we offer refunds only for non-customized items within [number of days, e.g., 14 days] of receiving your order. The returned item must be in its original condition, unworn, unwashed, and with all original tags and packaging. Return shipping costs in this case will be borne by the customer.

 

How to Request a Refund

 

 

  • Return Authorization: If your refund request is eligible, our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

 

  • Return Shipping: You are responsible for securely packaging and shipping the item(s) back to us. We recommend using a trackable shipping method. Please ensure that the RMA number is clearly marked on the package.

 

Processing Refunds

 

  • Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund.

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  • Refund Method: If the refund is approved, we will initiate a refund to your original payment method within [number of days, e.g., 5 business days]. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

 

Exclusions

 

  • Non-Refundable Items: The following items are not eligible for refunds unless they are damaged or defective:

        - Gift cards

        - Customized or personalized items

 

  • Return Shipping Costs: Return shipping costs for non-damaged or non-defective items due to size/fit issues or change of mind are the responsibility of the customer.

 

Contact Us

 

 

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